Refund Policy

At dualsense.store, we want you to be fully satisfied with your purchase. If for any reason you are not happy, please review our Refund Policy below.

1. Eligibility for Refunds

• Refunds are available for items returned within 14 days of delivery.
• To be eligible, items must be:
  • Unused and in the same condition as received.
  • In the original packaging.
  • Accompanied by proof of purchase (order confirmation or receipt).
• Certain items (such as limited editions, digital goods, or hygiene-sensitive products) may not be eligible for refunds.

2. Refund Process

1. Contact our support team at support@dualsense.store with your order number and reason for return.
2. Our team will provide you with return instructions and shipping details.
3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
4. Approved refunds will be processed within 5–10 business days back to your original payment method.

3. Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.
• Original shipping fees are non-refundable.

4. Late or Missing Refunds

• If you haven’t received a refund after 10 business days, please check with your bank or payment provider.
• If the issue persists, contact us at support@dualsense.store.

5. Damaged or Defective Items

• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos.
• We will arrange a replacement or issue a full refund (including shipping costs).

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📧 For any refund-related inquiries, please contact: support@dualsense.store