Help & Advice
By admin
August 18, 2025
At dualsense.store, we’re here to make your shopping experience as smooth and enjoyable as possible. Below you’ll find useful information and guidance to help you with your orders, products, and common questions.
Ordering Help
- Placing an Order: Simply add your desired products to the cart and proceed to checkout.
- Payment Methods: We accept major credit/debit cards, PayPal, and other secure payment options.
- Order Confirmation: Once your order is placed, you will receive a confirmation email with the details.
Shipping & Delivery
- Standard Delivery usually takes 5–10 business days.
- Express Delivery is available for faster shipping.
- You will receive a tracking number once your order has been shipped.
- For more details, visit our [Shipping & Delivery Policy].
Returns & Cancellations
- You may return unused products within 14 days of delivery.
- Orders can be cancelled within 24 hours if they have not yet been shipped.
- Please review our [Returns & Cancellations Policy] for full details.
Product Advice
- Our accessories are designed to enhance your gaming experience.
- For setup instructions, please refer to the user manual provided with your product.
- If you’re unsure which product is right for you, our support team will be happy to advise.
Troubleshooting
- Didn’t receive your order? Double-check your tracking link and contact us if the delivery is delayed.
- Wrong or damaged item? Please contact support within 7 days with your order number and photos.
- Need technical support? Our team can provide guidance or direct you to official resources.
Contact Us
Still need help? Our friendly support team is here for you.
📧 support@dualsense.store
We aim to respond to all inquiries within 24–48 hours (excluding weekends and holidays).
