Shipping & Returns

At dualsense.store, we want to make sure your shopping experience is smooth, reliable, and stress-free. Please review our Shipping & Returns policy below.

Shipping

Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays).
• You will receive an email with tracking details once your order has been shipped.

Delivery Times

• Standard Shipping: Estimated delivery within 5–10 business days.
• Express Shipping: Estimated delivery within 2–5 business days.
• Delivery times may vary depending on your location, courier delays, or customs procedures.

Shipping Costs

• Shipping fees are calculated at checkout based on your location and chosen shipping method.
• From time to time, we may offer free standard shipping on promotional campaigns or above a minimum order value.

International Shipping

• We ship worldwide.
• Customers are responsible for any customs duties, import taxes, or local fees that may apply.

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Returns

Eligibility

• You may request a return within 14 days of receiving your order.
• Items must be unused, in original packaging, and in resellable condition.
• Proof of purchase (order confirmation or receipt) is required.

Return Process

1. Contact us at support@dualsense.store with your order number and reason for return.
2. Our team will provide you with return instructions and the return address.
3. Once your item is received and inspected, we will notify you regarding approval of your refund.
4. Approved refunds are processed within 5–10 business days back to your original payment method.

⚠️ Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Cancellations

• Orders can be cancelled within 24 hours of purchase if they have not yet been shipped.
• After dispatch, cancellations are no longer possible, but you may request a return.

Damaged or Defective Items

• If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery with photos.
• We will arrange a replacement or issue a full refund, including shipping fees.

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📧 For any questions, please contact: support@dualsense.store